Privacy Policy

Last Updated: January 2026

At ec444, your privacy is a fundamental part of the trust we build with every player. This Privacy Policy explains how we collect, process, store, and protect personal information when you access and use the ec444 platform — including our cricket betting, live casino, slots, and crash game services available to players in Bangladesh. By registering an account or continuing to use ec444, you acknowledge that you have read and understood the practices described in this document.

1. Information We Collect

When you create and use an ec444 account, we may collect the following categories of personal information:

• Identity information: full name, date of birth, nationality, and government-issued identification documents required for account verification (KYC).
• Contact details: email address, phone number, and residential address including city (e.g. Dhaka, Chittagong, Sylhet, Khulna).
• Financial information: payment method details such as bKash, Nagad, or Rocket mobile wallet numbers, transaction records, deposit and withdrawal history.
• Technical data: IP address, browser type, operating system, device identifiers, cookies, and session data collected automatically when you access the ec444 website.
• Usage data: game play activity, betting history, bonus usage, time spent on the platform, and customer support interactions.

2. How We Use Your Information

ec444 uses the personal information we collect for clearly defined purposes. We do not sell, rent, or trade your personal data to any third party for their marketing purposes. Your data is used solely to operate, improve, and secure the ec444 platform for players in Bangladesh.

Account and Service Management

We use your personal data to register your account, verify your identity in compliance with responsible gaming and anti-fraud requirements, process deposits and withdrawals via bKash, Nagad, Rocket, and other supported methods, and deliver the full range of ec444 gaming services including cricket betting and live casino.

• Sending account notifications, transaction confirmations, and security alerts.
• Responding to customer support inquiries and resolving disputes related to your ec444 account.
• Personalising your gaming experience based on your activity and preferences on the platform.
• Enforcing our Terms & Conditions, responsible gaming obligations, and applicable platform policies.

Analytics and Platform Improvement

We analyse aggregated and anonymised usage data to understand how players interact with ec444, identify popular games and features, and continuously improve the platform experience.

• Monitoring platform performance and identifying technical issues affecting the player experience.
• Evaluating the effectiveness of promotional offers and bonus campaigns.
• Conducting internal research and development to expand ec444's game library and features.

3. Cookies and Tracking Technologies

ec444 uses cookies and similar tracking technologies to operate the platform reliably, remember your preferences, and maintain secure login sessions. When you first visit ec444, you will be notified about cookie usage. You may manage your cookie preferences through your browser settings at any time, though disabling certain cookies may affect your ability to use some features of the platform. The types of cookies we use include:

• Essential cookies: required for the basic functionality of the ec444 platform, including secure login and session management.
• Preference cookies: remember your language, currency display, and game settings so you do not have to reconfigure them each visit.
• Analytics cookies: collect anonymised information about how users navigate ec444 to help us identify areas for improvement.
• Security cookies: detect and prevent fraud, unauthorised access, and suspicious activity on your ec444 account.
• Session cookies: temporary cookies that expire when you close your browser, used to maintain your active gaming session.

4. Data Sharing and Third Parties

ec444 does not sell your personal data. We may share limited personal information with trusted third-party service providers who assist us in operating the platform — for example, payment processors who handle bKash, Nagad, and Rocket transactions, game software providers such as Pragmatic Play and Evolution Gaming, and identity verification services required for KYC compliance. All third-party partners are contractually bound to process your data only for the specific services they provide to ec444, and to maintain confidentiality and security standards equivalent to our own. We may also disclose information when required to do so by applicable law, court order, or regulatory authority.

5. Data Security

ec444 employs industry-standard security measures to protect your personal data from unauthorised access, loss, misuse, or alteration. Our security infrastructure includes:

• SSL (Secure Socket Layer) encryption on all data transmissions between your device and ec444 servers.
• Secure and encrypted storage of financial data, including payment method identifiers and transaction records.
• Access controls and authentication requirements that restrict internal staff from accessing player data beyond what is necessary for their specific role.

6. Your Rights as a Player

As a registered ec444 player, you have clear rights regarding the personal data we hold about you. You may exercise these rights at any time by contacting our support team:

• Right of access: request a copy of the personal data ec444 holds about you, including your account history and transaction records.
• Right to rectification: request correction of any inaccurate or incomplete personal information associated with your ec444 account.
• Right to erasure: in certain circumstances, request that we delete your personal data where it is no longer necessary for the purpose for which it was collected.
• Right to withdraw consent: where data processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

7. Data Retention

ec444 retains your personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Policy, including maintaining your active account, complying with our legal and regulatory obligations, resolving disputes, and enforcing our platform agreements. When your data is no longer required, we securely delete or anonymise it in accordance with our internal data retention schedule. Transaction records and KYC documentation may be retained for a period required by applicable financial regulations even after account closure.

8. Children and Age Restriction

ec444 is strictly an adults-only platform. Players must be 21 years or older to register and use ec444 services. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that a minor has provided us with personal data, we will take immediate steps to delete that information and close the associated account. If you believe a minor has registered on ec444, please contact our support team immediately at [email protected].

9. International Data Transfers

ec444 operates as an international online gaming platform. In the course of providing our services to players in Bangladesh, your personal data may be transferred to and processed on servers located outside Bangladesh. In such cases, we ensure that appropriate contractual and technical safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy. The following measures are applied during cross-border data transfers:

• Contractual data protection clauses with all international data processors and service partners.
• Encryption of personal data both in transit and at rest when stored on remote servers.
• Regular security audits of third-party processors to ensure ongoing compliance with our data protection standards.
• Restriction of data access to only those personnel and systems that require it to deliver the services you have engaged with on ec444.

10. Links to Third-Party Platforms

The ec444 platform may reference or integrate content from third-party game providers and payment services. Those third-party services are governed by their own privacy policies, which ec444 does not control. We encourage you to review the privacy statements of any third-party services you interact with through our platform. ec444 is not responsible for the privacy practices of external parties.

11. Changes to This Privacy Policy

ec444 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, platform features, or applicable law. When we make material changes, we will update the 'Last Updated' date at the top of this page and, where appropriate, notify registered players by email or in-platform notification. Your continued use of ec444 after any such changes constitutes your acceptance of the revised Privacy Policy. We recommend reviewing this page periodically to stay informed of how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ec444 handles your personal data, please reach out to our dedicated support team. We are available 24/7 and will respond to all privacy-related inquiries as promptly as possible. You can contact us by email at [email protected]. Players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar are all equally served and may contact us at any time.